Future Lighting (“we”, “us”, “our”) respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights.

Information We Collect

When you browse our site, create an account, or place an order, we may collect: your name, email address, postal and delivery address, phone number, and order/payment details. We also collect standard technical data such as IP address and browser information via cookies and analytics tools.

How We Use Your Information

We use your information to process and deliver orders, manage your account, respond to enquiries, provide customer support, and, where you have opted in, send marketing communications. We do not sell your personal information to third parties.

Sharing Your Information

To fulfil orders, we share necessary information with trusted third parties, including our payment processors (such as Stripe, PayPal, or Klarna), shipping and delivery providers, and our website hosting provider (Hostinger). These providers only receive the information required to perform their service.

Payment Information

We do not store your full credit card or payment details on our servers. Payments are processed securely by our payment gateway providers, who handle your payment information in accordance with their own privacy and security policies.

Cookies

Our site uses cookies to keep your cart working correctly, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some site features may not work correctly as a result.

Access and Correction

You can request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us at admin@futurelighting.com.au.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including the use of secure hosting and encrypted checkout.

Complaints

If you have concerns about how we’ve handled your personal information, please contact us first at admin@futurelighting.com.au. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page.

This is a general privacy policy template. We recommend having it reviewed by a qualified professional to ensure it fully reflects your business’s data handling practices and complies with the Privacy Act 1988.